Presentation

In 2004, our dental practice was awarded with the AFAQ certification, a label obtained when reaching high quality of services in dentistry. Resulting from our innovative drive, this certification is a real testimony to the level of trust a patient can have in our dental office.
The AFAQ certification guarantees our engagement to meet high, measurable and realistic standards of services in all fields relating to our work: reception, traceability, sterilisation, continuous training and availability.
Highly demanding in terms of professionalism at all levels, this engagement results directly from in-depth analysis of your needs and expectations.
For our patients, it is undeniable proof of our will to achieve high quality levels of services, consistently.

• A complete hygiene and infection control protocol is followed in our dental practice.
• Our entire staff attends training seminars on a regular basis (dental energetics, holistic dentistry and orthodontics)
• Every patient fills out a form about their medical and dental history. Their answers are carefully analysed to decide on the optimal and safest treatment plan.

1. Insure that every patient is welcomed by trained staff and treated in a respectful and friendly manner
2. Guarantee the respect of the time scheduled for each appointment
3. Establish and update a complete medical file, while respecting the principles of patient/doctor confidentiality
4. Help each patient to set personal goals in terms of oral hygiene
5. After a complete check-up, advise and explain every treatment options available
6. Prepare a complete treatment plan, adapted to the patient’s health condition and objectives
7. Systematic care of any pain involved during the treatment process
8. Inform patients of all the steps of their treatment and assist them during the whole process
9. Recommend maintenance techniques the patient can perform on his/her own
10. Take all precautions necessary to prevent nosocomial infections
11. Maintain all technical equipment in a state of performance and conformity compatible with our procedures
12. Guarantee and trace the origin of each medical devices
13. Provide our patients with an available, highly skilled staff, going through constant training and knowledge updates
14. Perform regular patient satisfaction surveys
15. Consider and respond systematically to patient suggestions and claims

After a complete dental examination, you’ll receive a detailed treatment plan with pricing. No procedure will be started without a written sales quote accepted by you, after checking with your health insurance.

Our staff is at your disposal to guide you through your interactions with the health and welfare institutions to help you find the right finance solutions for your dental treatment.

Every treatment you’ll undergo requires high human and material means to guarantee the highest quality and safety standards.

Your expectations with dentistry have considerably evolved over the past years, whilst dental care, surgeries and prothesis are less and less supported by social security institutions.
Fortunately, numerous procedures which are not taken care of by social security will be eligible with your private complementary health care, with varying participation rates.

Aesthetics, prevention and comfort are essential to you and we strive to give you full satisfaction.